Experience Design Research Associate II

About the role

As the Experience Design Research Associate II, you will lead research projects of moderate complexity, from planning through execution and analysis, ensuring that insights directly inform product development. You will collaborate with design and product teams, utilizing a variety of research methodologies to generate actionable recommendations. The Experience Design Research Associate II also plays a key role in mentoring junior team members and contributing to the continuous improvement of research processes and methodologies. You will be positioned to help translate research into structured, reusable design guidance like principles, criteria, and constraints that scale across an AI-forward design practice. This role is remote eligible, which means you would work virtually from home or other non-Best Buy location.

What you'll do

• Leads planning and execution of medium‑to‑large research studies that integrate user and business goals.
• Embeds research into product development through close collaboration with cross‑functional teams.
• Guides junior researchers in defining objectives, selecting methodologies, and aligning work to strategy.
• Leads rigorous, end‑to‑end data collection using advanced methods for medium‑to‑large projects.
• Creates comprehensive, impactful deliverables and tailors insights for various stakeholders.

Basic Qualifications

• 3 or more years of experience conducting research for experience design or a related field.
• 1 or more years of experience in a design‑focused environment.
• 1 or more years of experience working in ecommerce or multi‑channel environments.
• 1 or more years of experience planning and guiding medium‑to‑large research studies that integrate user and business goals.
• 1 or more years of experience synthesizing research into generalizable, reusable outputs (principles, frameworks, ontologies, or design guidelines) that are applicable beyond a single study.
• Strong conceptual and systems thinking with comfort defining terms, categories, and relationships to be applied consistently across experiences or by automated systems.

Preferred Qualifications

• Bachelor's Degree (4 yr) in Business Administration, Operations Management, Psychology, Human Computer Interaction (HCI), UX Research, Market Research, Product Design, Interaction Design, Graphic Design, Information Architecture, AI/ML Design or related field
• Skill in producing comprehensive, high‑impact deliverables tailored to diverse audiences.
• Ability to synthesize qualitative findings, partner feedback, and system constraints into actionable recommendations.
• Capacity to work independently while maintaining strong alignment with cross‑functional partners.
• Experience working in an AI forward design practice.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support