Experience Center Coordinator

The Customer Experience Center (CEC) at Crestron Electronics, Inc. is a dynamic space designed to host clients, dealers, and partners in a hands-on, immersive environment. As the Customer Experience Center Coordinator, you will play a crucial role in ensuring the smooth operation of this space.

About the role

This is an on-site role located at 33rd & Lexington Avenue in Midtown Manhattan, Monday through Friday from 8:30 AM to 5:30 PM, with occasional overtime.

Responsibilities

• Reinforce the effectiveness of the booking process for the New York location with a customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests, including planning discussions, agenda building, catering requests, and tour coordination.
• Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Provide logistical support to the Experience and Technical Marketing teams, including ordering and tracking of products for the various US centers, managing vendor relationships, and related inventory.
• Promote the program by assisting in the improvements of technical systems as needed, which can include internal website and/or booking system enhancements.
• Boost internal satisfaction by creating unique experiences for our customers, dealers, and partners, every time they walk through our doors.

Qualifications

• 3 - 5 years of experience in a service/support-oriented office or events role.
• 3 - 5 years of experience in a cross-functional or team-based operation.
• Proficiency in Microsoft Office suite: Outlook, MS-Word, Excel, PowerPoint.
• Familiarity with CRM systems, visitor management tools, and basic reporting.
• Ability to lift small office equipment and/or boxes up to 20 pounds.
• Effective communication, presentation, and people skills.

Benefits

Compensation: Per applicable state requirements, the annual pay range for this position is $45,000 - $60,000. This role is eligible for overtime pay. Additionally, Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

Creative and inclusive, Crestron Electronics is committed to diversity, equity, and inclusion. We believe that the best way forward is together. We are an Equal Opportunity Employer.