Experience Associate Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, annual stock grants, an employee stock purchase plan, 401(k) matching, and access to free year-round money coaches.

About the role

As an Experience Associate Manager, you will work in our newest retail format, designed to elevate service and sales. Our company-owned Experience stores will attract new customers and provide the highest level of service to existing ones, integrating our Team of Experts with retail operations. You will partner with the Experience Store Manager to support Sr. Mobile Experts as an expert resource on new systems and tools, solving customer needs from research to resolution. You will also champion new products and a product roadmap tailored for these locations. The role focuses on selecting and coaching an experience-obsessed team, fostering a culture that rewards contributions to both customer experience and store results. You will lead teams through curated training and certification programs to deliver exceptional sales and service.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Coach in all directions and provide actionable feedback to improve performance.
• Take ownership of store performance.
• Lead by example in training completion and staying up-to-date on product and service knowledge.

Requirements

• High School Diploma or GED (Required).
• 12+ months of retail experience (Neighborhood Retail Associate Manager preferred).
• 12+ months of experience as an Associate Coach in Care (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Coaching (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Leadership (Required)
• People Management (Required)
• Product Knowledge (Required)
• Receptive to Feedback (Required)
• Sales (Required)
• Sales Metrics (Required)

Pay

Base pay range: $28.85 - $48.04 per hour. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Annualized incentive target: $9,600. Most employees are eligible for an annual bonus or periodic sales incentive based on role and performance.

To find the pay range for this role based on hiring location, visit: T-Mobile Pay Lookup.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grants and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.

For more details, visit www.t-mobilebenefits.com.