Experience Associate Manager

About the role

As an Experience Associate Manager, you will work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders work directly with peers in Customer Service and Engineering to serve all customer needs.

In partnership with the Experience Store Manager, you will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and contributes to experience as well as store results, you will support and lead teams through curated curriculum and certification programs to deliver the best sales and service experiences in a customer's lifetime.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Take ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Requirements

• High School Diploma or GED (Required).
• Retail experience: 12+ months (Preferred).
• Neighborhood Retail Associate Manager experience (Preferred).
• Care experience: 12+ months as an Associate Coach (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Coaching (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Leadership (Required)
• People Management (Required)
• Product Knowledge (Required)
• Receptive to Feedback (Required)
• Sales (Required)
• Sales Metrics (Required)

Pay

Base pay range: $28.85 - $48.04 per hour.

Annualized incentive target: $9,600. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.

Benefits

Full and part-time employees have access to the same benefits when eligible. Our benefits include:

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.
• Free, year-round money coaches.