Experience Analyst
RemoteHunter · United States · 3 days ago
RemoteRemoteCustomer Service$85k–$110k/yrFull-time
About Our Client:The organization operates in the experience design and technology consultancy sector, focusing on delivering connected and optimized digital solutions. It addresses the challenge of creating smarter digital products and experiences that generate meaningful customer and business impact by integrating strategy, technology, design, data, and AI-enabled approaches to solve complex digital challenges. About the Opportunity:The EXPERIENCE ANALYST role is focused on assessing and improving digital experiences by analyzing data and customer behavior to generate actionable insights. This position contributes to enhancing customer journeys and digital performance by supporting evidence-based experience strategies and ongoing optimization. Responsibilities:Analyze website analytics, behavioral data, search performance, and customer journeys to identify trends and opportunities for improvementConduct analytics audits and performance assessments to establish benchmarks and inform future experience strategiesEvaluate SEO/GEO performance and emerging AI-driven discovery trends to enhance discoverability and engagementAnalyze user journeys, navigation, content engagement, and conversion funnels to understand customer interactionsTranslate complex data into clear insights and recommendations for internal teams and clientsCollaborate with experience strategy, content strategy, and design teams to integrate behavioral insights into strategic roadmapsDefine and support measurement frameworks, KPIs, and success metrics aligned with business goalsWork with technology teams on analytics implementation, tagging, event tracking, and data quality assuranceSupport GA4/GTM implementation and data validation effortsDevelop dashboards and reports to make data accessible and actionableAssist in experimentation, A/B testing, and optimization initiativesMonitor and evaluate experience performance over time and recommend ongoing enhancements Requirements:Minimum of 3 years experience in digital analytics, experience analytics, or related fieldsStrong knowledge of website analytics, customer behavior, and digital journey analysisProficiency in Google Analytics 4, Google Tag Manager, and Google Search ConsoleFamiliarity with SEO/GEO, AI visibility, and behavioral analytics tools such as Semrush, Ahrefs, or similarExperience using data visualization tools like Looker Studio, Power BI, or TableauUnderstanding of digital measurement, event tracking, tagging, and analytics best practicesStrong analytical, problem-solving, and data storytelling skillsAttention to detail and a proactive approach to uncovering insightsKnowledge of experimentation and conversion rate optimization is a plusAgency or consulting experience is a plus Pay Range and Compensation Package:Remote positionSalary range: US$85,000 to $110,000 Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) plan with up to 4% company match Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.