Experience Advisor, BHMG Patient Experience, FT, 8:30am - 5:00pm

The Role

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level.

Responsibilities

• Drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders.
• Balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows.
• Identifies trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation.

Qualifications

• Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
• Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus.
• Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal.
• Exceptional interpersonal and communication skills (verbal and written).
• Must be flexible with schedule and travel based on the business needs.
• Fully proficient in computer applications used in day-to-day functions.
• Preferred: Patient/Guest relations or Hospitality background. Bilingual English/Spanish preferred.
• Minimum Required Experience: 3 Years

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Pay

Estimated salary range for this position is $44863.74 - $58322.86 / year depending on experience.