Exit Booth Agent - Sky Harbor Airport - Full Time

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Aid customers with directions, maps, local area information, and appropriate service information
• Effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting

Qualifications

• Must be at least 18 years old
• Must have at least 1 year of face to face customer service experience within the last 5 years
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday-Thursday, Friday-Tuesday. Saturday-Wednesday, and Thursday-Friday, Sunday-Tuesday
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months