Exhibitor Support Specialist

About Us

The Freeman Company is a global leader in events, with a mission to redefine live experiences for a new era. Leveraging a 99-year legacy in event management and cutting-edge technology, we shape exhibitions, exhibits, and events that drive audiences to action.

Essential Duties & Responsibilities

• Handle inbound phone calls, emails, chats, and SMS/text while maintaining the highest level of accuracy, efficiency, and excellent customer service.
• Support all customer needs, including products and services, billing questions, online needs, technical issues, and event-related requests.
• Process, research, and resolve complex issues, inquiries, and complaints to ensure customer retention and satisfaction.
• Enter orders, enter exhibitor information, research invoices, and research show information in multiple Freeman billing systems.
• Identify customer needs and provide recommendations and appropriate solutions in all customer interactions.
• Remain up-to-date on Freeman knowledge including product and service offerings, industry best practices, and professional development.
• Act as a subject matter expert (SME) of Freeman’s website and online offerings.
• Maintain current log reports of all inquiries and resolutions.
• Able to receive, accept, and act on continuous leadership or peer to peer coaching and feedback.
• Responsible to maintain individual key performance indicators which include, but not limited to, attendance, schedule adherence, and customer satisfaction goals.

Job Requirements

• High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service experience.

What We Offer

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

What You Will Be Eligible For

• Hourly range of $17.00-20.00 based upon experience.

Diversity Commitment

We at The Freeman Company are committed to diversity and inclusion, fostering an environment where our employees, customers, and communities can thrive. We strive to create a workplace where everyone feels valued and empowered to reach their goals and connect with others.