Exhibitor Services Training Supervisor

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Responsibilities

• Design and refine all training for Exhibitor Services (ES) processes and partner with ES leaders to deliver training to new and current ES employees.
• Research current processes and trends in ES and align training to meet changing business needs; communicate with ES leadership on training updates and opportunities.
• Create, maintain, and document all training materials, tools, and resources.
• Develop methodology, tools, and tracking to evaluate customer service performance during the training period; provide tools and resources for leaders and employees to continue evaluating and improving performance after training.
• Collaborate with other training groups within Freeman to develop and implement cross-training.
• Deliver new employee training, refresher training, and cross-training to all ES employees.
• Assist with other ES training initiatives as directed by ES leadership.

Requirements

• Bachelor’s degree preferred; High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service and/or call center experience.
• 1+ years of related leadership/supervisory experience or progression.
• Experience providing coaching to new employees through performance meetings and partnering with employees' direct managers on recommendations preferred.
• Travel up to 25%.

This position supports the Customer Experience team and is eligible for a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: Dallas, TX; Las Vegas, NV; Orlando, FL; Nashville, TN; or Atlanta, GA.

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident, and Disability Insurance
• Retirement with Company Match
• Paid Time Off

There may be some variances in specific benefits across regions.