Exhibitor Services Specialist

About the role

The Freeman Company is a global leader in events, aiming to redefine live experiences for a new era. Leveraging a 99-year legacy in event management and cutting-edge technologies, The Freeman Company drives audiences to action through its integrated full-service solutions.

Responsibilities

• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, including products and services, billing questions, technical issues, and event-related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Manage Exhibitor Services contact channels
• Perform all functions as assigned to either the off-site or on-site team responsibilities
• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
• Proactively identify, research, and resolve customer order discrepancies using various methods
• Cover communication and coordination with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
• Analyze accounts for proper billing procedures and take necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Requirements

• High School Diploma or Equivalent with relevant work experience required
• 2+ years of customer service experience
• Travel 25% to 50%

Qualifications

• Strong organizational skills
• Excellent communication and problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Skills

• Customer Service
• Order Management
• Technical Support
• Communication

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retail with Company Match
• Paid Time Off

Pay

Compensation is commensurate with experience.

Schedule

This position is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Dallas, TX.