Exhibitor Services Specialist - On-Site

Responsibilities

• Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services
• Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy
• Proactively provide consultative guidance to exhibitors regarding service options, pricing, and logistical best practices
• Support exhibitors through on-site order entry, product and service education, and troubleshooting
• Calculate and communicate material handling and outbound shipping charges
• Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems
• Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory
• Perform service desk functions including real-time order processing, payment collection, and invoice auditing
• Communicate complex logistical requirements in accessible, customer-friendly terms
• Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle
• Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
• Demonstrate adaptability, composure, and collaboration during live event operations

Requirements

• 1-3 years of customer service experience, preferably in trade shows, events, or logistics
• Strong verbal and written communication skills; capable of translating complex information clearly
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred
• Exceptional organizational and time management abilities, especially in high-pressure environments
• Demonstrated ability to resolve problems independently and with empathy
• Comfortable with travel requirements (30% and above) and extended work hours during events
• Position requires overtime, including evenings, weekends and holidays
• High School Diploma required; college coursework or degree preferred
• Act as a responsible ESOP owner by making decisions that benefit the client and company daily
• Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program