Exhibit Account Executive

Primary Responsibilities

• Proactively identify, quote, and secure new and repeat exhibit booth business for both Heritage-contracted and outside GSC events
• Lead the sales process for custom, rental, and legacy booth orders including quoting, documentation, and order tracking
• Accurately enter and maintain client orders and sales records in Salesforce and Boomer, in accordance with Heritage Standard Operating Procedures (SOP)
• Actively participate in pre-show planning meetings and collaborate with design, estimating, production, operations, and project management teams
• Respond to and manage incoming inquiries via the shared exhibits email box

Additional Responsibilities

• Contribute to targeted email campaigns that promote Heritage Exhibit offerings
• Follow all steps in the Exhibits SOP Checklist; when deviations from SOPs occur, document issues and suggest improvements to the process team
• Ensure client expectations are exceeded and all project stakeholders experience successful delivery
• Cook up and manage labor calls; perform on-site visits when necessary to confirm readiness and eliminate uncertainties
• Take full ownership of challenges, escalate as needed, and maintain a solutions-driven mindset
• Promote a respectful, upbeat, and forward-looking team environment. Support and value each team member's unique contributions

Requirements

• 3+ years in exhibit or event sales, account coordination, or client services
• Strong understanding of custom booth builds, rentals, and logistics
• Excellent communication and client-facing skills
• Proficiency in: Salesforce (or equivalent CRM), Boomer Software, Microsoft Excel, Word, Outlook, Google Sheets or Docs
• Strong organizational, multi-tasking, and problem-solving abilities
• Ability to manage and prioritize multiple projects under tight deadlines

Preferred

• Previous experience working for or with general service contractors or exhibit houses
• Knowledge of industry practices, union requirements, and show logistics
• Familiarity with exhibit production scheduling, estimating, and SOPs