Executive Vice President, State & Federal

Responsibilities

• Work closely with the Market Leader to translate the strategic roadmap into actionable operational plans and business-case investments.
• Support multi-year growth initiatives, emerging market strategies and go-to-market model evolution in the state and federal technology sectors.
• Ensure seamless alignment between go-to-market strategy and operations, product/engineering, sales and customer success—enabling unified execution and end-to-end customer value.
• Champion innovation, technology leverage and improvement of service-delivery models to enhance competitive differentiation and customer satisfaction.
• Ensure the delivery of annual revenue, margin and operating-profit targets for the State & Federal market segment.
• Oversee day-to-day operational performance: establish metrics, monitor outcomes, identify bottlenecks, and ensure solutions.
• Lead operational efficiency initiatives – both One Tyler and market segment based – streamlining processes, improving productivity, and ensuring scalability of delivery.
• Partner with finance, legal/compliance, IT and data security to ensure contracts, cost-structures and performance frameworks align with institutional goals.

Leadership, Team & Culture

• Build, lead and scale a high-performance operations organization—recruiting top talent, developing operational leaders, and fostering a culture of accountability and continuous improvement.
• Provide coaching, oversight and strategic guidance to senior operational leaders and cross-functional teams—ensuring talent development, succession planning and effective organizational transitions.
• Promote and embed a culture aligned with Tyler’s values of Connect, Belong and Empower—ensuring teams are engaged, aligned and motivated to deliver results.

Risk, Compliance & Public Sector Focus

• Ensure full operational compliance with state, federal and regulatory requirements—as well as internal policies, audit standards and contract obligations.
• Proactively identify operational and business risks, build mitigation strategies and ensure program integrity across all market engagements.
• Maintain strong governance and transparency around performance reporting, contract execution and customer commitments.