Executive Team Leader Service & Engagement (Assistant Manager Front End) - NEW Williston, ND Store

About the role

The Executive Team Leader Service & Engagement (Assistant Manager Front End) role at Target in Williston, ND Store is responsible for leading a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations. This role requires a strong understanding of guest service fundamentals, problem-solving, and retail business knowledge.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who focus on guest interaction and service recovery
• Drive total store sales and manage a team to achieve service and sales goals
• Anticipate staffing needs, recruit and manage a team to support business priorities
• Engage in development conversations and personalize recognition to reinforce guest service behaviors
• Manage schedules to support peak traffic times, holidays, and weekends
• Ensure a smooth guest pick-up experience and stay updated on promotions and events
• Lead the team to deliver an efficient and hassle-free guest experience

Requirements

• A 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Relate well with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team

Qualifications

• Knowledge of guest service fundamentals and experience building a guest-first team culture
• Skills in guest engagement and problem-solving
• Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, and pricing and promotions strategies
• Experience setting and planning department workload to support business priorities and managing a team to deliver service and sales goals
• Experience recruiting, selecting, and talent managing hourly team members and leaders

Skills

• Recruitment and selection
• Talent management
• Training and development
• Scheduling and workforce management
• Performance management and coaching
• Customer service and problem resolution
• Business reporting and guest insights
• Technology integration and implementation

Benefits

Target offers comprehensive health benefits, including medical, vision, dental, life insurance, and more. Other benefits include a 401(k), employee discount, short-term and long-term disability, paid sick leave, paid national holidays, and paid vacation. For more information, visit https://tgt.biz/BenefitsForYou_DAmericans.

Pay

The pay range for this role is $64,000.00 - $128,000.00, based on various factors including labor markets, education, work experience, and certifications.

Schedule

The role requires flexibility to work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.