Executive Team Leader Service & Engagement (Assistant Manager Front End)

Jobcube, Inc. · Redwood City, CA · 1 wk ago

Business Development$83k–$130k/yrFull-time

Pay range: $83,200.00 - $130,000.00. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

Medical, vision, and dental insurance
Life insurance
401(k) retirement plan
Employee discount
Short-term and long-term disability
Paid sick leave
Paid national holidays
Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. As a Service & Engagement Executive Team Leader, you will build and manage a team focused on guest experience, service recovery, and seamless shopping across physical and digital platforms. This role provides opportunities to develop leadership skills for a long-term career.

Responsibilities

Build a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations by focusing on decreasing wait time, friendly interactions, and service recovery.
Drive total store sales and understand your role in sales growth, including how your team impacts store profitability.
Anticipate staffing needs, talent plan, and recruit both long- and short-term.
Manage leaders to ensure training completion, understanding, and continuous education for front-of-store experiences.
Engage in consistent and meaningful development conversations with your team.
Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive, guest-centric culture.
Establish a culture of accountability through clear expectations and performance management.
Use business reporting and guest insights to troubleshoot and address opportunity areas.
Respond quickly to negative guest experiences by de-escalating situations and ensuring your team feels supported.
Manage schedules to support peak traffic times, holidays, and weekends.
Ensure Team Leader schedules support a frictionless experience for all shopping preferences, including checklanes, self-checkout, Order Pick-up, and Drive Up.
Champion physical and digital offerings to educate and inform your team about benefits and features like Target RedCard and Wallet.
Keep your team updated on major promotions, brand launches, and events.
Utilize guest survey tools to drive change in key areas impacting guest experience and use feedback to coach and recognize teams.
Lead the team to deliver an efficient and hassle-free guest pick-up experience.
Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
Demonstrate a culture of ethical conduct, safety, and compliance; hold others accountable to these standards.
As a key carrier, follow all safe and secure training and processes.
Address store needs such as emergencies or regulatory visits.

Requirements

4-year degree or equivalent experience.
Strong interpersonal and communication skills.
Strong business acumen, including managing conflict, leading teams, and holding others accountable.
Ability to relate well and interact with all levels of the organization.
Strong cognitive skills, including problem analysis, decision-making, financial, and quantitative analysis.
Ability to learn and adapt to current technology needs.
Manage workload and prioritize tasks independently and with a team.
Access all areas of the building to respond to guest or team member issues.
Interpret instructions, reports, and information.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
Accurately handle cash register operations and cash transactions.
Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance.

Skills

We might be a great match if: