Executive Team Leader Service & Engagement (Assistant Manager Front End) - NEW Williston, ND Store

About the role

The Executive Team Leader Service & Engagement (Assistant Manager Front End) role at Target's Williston, ND store is responsible for leading a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations. This role requires a strong understanding of guest service fundamentals, problem-solving, and retail business knowledge.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who focus on guest interaction and recovery.
• Drive total store sales and manage a team to achieve service and sales goals.
• Anticipate staffing needs, recruit, and manage a team to support business priorities.
• Engage in development conversations and personalize recognition to reinforce critical guest service behaviors.
• Manage schedules to support peak traffic times, key events, and weekends.
• Ensure a smooth guest pick-up experience and stay updated on promotions and events.
• Lead the team to deliver an efficient and hassle-free guest experience.
• Work flexible hours, including early mornings, evenings, and weekends.

Requirements

• A 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Relate well with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Qualifications

• Experience in a leadership role.
• Knowledge of retail business fundamentals.
• Experience setting and planning department workload.
• Experience managing a team of hourly team members and leaders.
• Skills in recruiting, selecting, and talent management.

Skills

• Knowledge of guest service fundamentals.
• Skills in guest engagement and problem-solving.
• Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, and pricing and promotions strategies.
• Experience in setting and planning department workload.
• Experience in managing a team to deliver service and sales goals.
• Experience in recruiting, selecting, and talent management of hourly team members and leaders.

Benefits

Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more. Other benefits include a 401(k), employee discount, short-term and long-term disability, paid sick leave, paid national holidays, and paid vacation. For more information, visit https://tgt.biz/BenefitsForYou_DAmericans.

Pay

The pay range for this role is $64,000.00 - $128,000.00, based on several factors including labor markets, education, work experience, and certifications.

Schedule

The role requires flexibility to work early mornings, evenings, and weekends, as well as holidays.