Executive Team Leader of Service & Engagement (Assistant Manager) -North Orange County at Target

About the role

The role of a Service & Engagement Executive Team Leader involves:

• Building a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Driving total store sales and understanding how your departments and team contribute to store profitability.
• Anticipating staffing needs, talent planning, and recruiting both long and short-term.
• Maintaining a culture of accountability through clear expectations and performance management.
• Managing schedules to support peak traffic times, key holiday events, and weekends.
• Ensuring a frictionless guest experience during high traffic times for various shopping preferences.
• Leading the team to deliver an efficient and hassle-free guest pick-up experience.
• Working flexible hours including early mornings, evenings, and weekends.

Responsibilities

A typical day as a Service & Engagement Executive Team Leader might include:

• Building a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Driving total store sales and understanding how your departments and team contribute to store profitability.
• Anticipating staffing needs, talent planning, and recruiting both long and short-term.
• Maintaining a culture of accountability through clear expectations and performance management.
• Managing schedules to support peak traffic times, key holiday events, and weekends.
• Ensuring a frictionless guest experience during high traffic times for various shopping preferences.
• Leading the team to deliver an efficient and hassle-free guest pick-up experience.
• Working flexible hours including early mornings, evenings, and weekends.

Requirements

To be considered for this role, candidates should:

• Have a 4-year degree or equivalent experience.
• Have strong interpersonal and communication skills.
• Have strong business acumen.
• Be able to manage conflict, lead, and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Have strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Be able to learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Qualifications

Candidates should possess:

• Knowledge of guest service fundamentals and experience building and managing a guest-first team culture.
• Skills in guest engagement, problem-solving, and resolution.
• Experience in retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
• Experience setting and planning department workload to support business priorities and managing a team to deliver service and sales goals.
• Experience recruiting, selecting, and talent managing hourly team members and leaders.

Skills

Essential skills for this role include:

• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, including:

• Medical, vision, dental, life insurance.
• 401(k).
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

Find competitive benefits from financial and education to well-being and beyond at ALL ABOUT TARGET.