Executive Team Leader Service & Engagement (Assistant Manager Front End) - Alameda, CA

About the role

The Executive Team Leader Service & Engagement (Assistant Manager Front End) at Target, Alameda, CA, is responsible for leading a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations. This role requires a strong understanding of guest service fundamentals, problem-solving, and retail business knowledge.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who focus on guest interaction and service recovery
• Drive total store sales and understand how your departments and team contribute to store profitability
• Anticipate staffing needs, recruit, and manage a team to meet service and sales goals
• Engage in development conversations and personalize recognition to reinforce critical guest service behaviors
• Manage schedules to support peak traffic times, key events, and weekends
• Ensure a smooth guest pick-up experience and stay updated on promotions and events
• Lead the team to deliver a hassle-free guest experience
• Work flexible hours, including early mornings, evenings, and weekends

Requirements

• A 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Relate well with all levels of the organization
• Strong cognitive skills, including problem analysis, decision-making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team

Qualifications

• Experience in a leadership role
• Knowledge of guest service fundamentals and experience building a guest-first team culture
• Skills in guest engagement, problem-solving, and resolution
• Understanding of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, and pricing and promotions strategies

Skills

• Effective communication and interpersonal skills
• Strong business acumen and analytical skills
• Conflict management and team leadership abilities
• Ability to adapt to new technologies and systems
• Strong organizational and prioritization skills

Benefits

Target offers a comprehensive benefits package including:

• Comprehensive health benefits and programs
• 401(k)
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Discounts on Target products and services

Pay

The pay range for this role is $83,200.00 - $130,000.00, based on various factors including labor markets, education, work experience, and certifications.

Schedule

The role requires flexibility to work early mornings, evenings, weekends, and holidays.