Executive Team Leader - Service & Engagement (Assistant Manager Front End) - Monterey County

About the role

The Executive Team Leader - Service & Engagement (Assistant Manager Front End) at Target is responsible for leading a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations. This role requires knowledge of guest service fundamentals, problem-solving, and retail business fundamentals.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who focus on guest interaction and service recovery
• Drive total store sales and understand the role in sales growth
• Anticipate staffing needs, talent plan, and recruit hourly team members and leaders
• Manage leaders to ensure training completion, understanding, and continuous education opportunities
• Engage in development conversations and personalize recognition and appreciation
• Establish a culture of accountability and manage performance through clear expectations and coaching
• Understand business reporting and guest insights to address opportunity areas and improve guest experience
• Quickly respond to negative guest shopping experiences and ensure team support
• Own schedules to support peak traffic times, key events, and weekends
• Ensure a frictionless guest pick-up experience and manage physical and digital offerings
• Lead the team to deliver an efficient and hassle-free guest pick-up experience
• Work flexible hours to align with guest and business needs
• Lead the team in maintaining a culture of ethical conduct, safety, and compliance

Requirements

• A 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and lead others
• Relatable with and able to interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team

Qualifications

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 40 pounds
• Accurately handle cash register operations and cash transactions
• Flexible work schedule (e.g., nights, weekends, and holidays)

Skills

• Knowledge of guest service fundamentals and experience building and managing a guest-first team culture
• Skills in guest engagement, problem-solving, and resolution
• Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Experience setting and planning department workload to support business priorities and managing a team to deliver service and sales goals
• Experience recruiting, selecting, and talent managing hourly team members and leaders

Benefits

• Comprehensive health benefits and programs
• 401(k) plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Pay

The pay range for this role is $83,200.00 - $130,000.00, based on various factors including labor markets, education, work experience, and certifications.

Schedule

The role requires flexibility to work evenings, weekends, and holidays as needed.