Executive Team Leader GM Sales (Assistant Manager General Merchandise) - N. Austin, TX

About the role

As a General Merchandise Sales Executive Team Leader, you will lead a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all General Merchandise (GM) areas of the store. This role also oversees Food & Beverage and Food Service, ensuring a fresh and food-safe experience, and enables efficient delivery to guests by owning pick, pack, and ship fulfillment work.

Responsibilities

• Drive total store sales and understand your role in sales growth, including how your departments and team contribute to and impact total store profitability.
• Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store.
• Enable efficient delivery to guests by leading pick, pack, and ship fulfillment work (if applicable).
• Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals.
• Develop a strategy and utilize workload planning tools to complete all scheduled workload, ensuring the store is guest-ready at all times.
• Create a scheduling plan in partnership with your team leaders based on monthly and weekly business workload and guest traffic.
• Conduct regular check-ins with your team to ensure completion of tasks and workload.
• Manage all GM backroom and sales floor areas, review reporting to identify gaps, and develop plans to resolve them.
• Oversee Team Leaders' workload planning, including transitions, revisions, and sales plans for all GM areas.
• Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on guest promises.
• Know and assess the competition; leverage guest insights and feedback to drive business and be the destination of choice for guests.
• Plan, manage, and follow up on organizational and operational change.
• Anticipate and identify changes in unique store trends.
• Develop and coach Team Leaders to elevate the skills and expertise of the team.
• Establish a culture of accountability through clear expectations and performance management.
• Anticipate staffing needs, talent plan, and recruit—both long and short term.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable.
• As a key carrier, follow all safe and secure training and processes.
• Address store needs (emergency, regulatory visits, etc.).

Requirements

• 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Comfortable dealing with ambiguity.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, financial, and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
• Accurately handle cash register operations.
• Climb up and down ladders.
• Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

Skills

• Knowledge of guest service fundamentals and experience building and managing a guest-first culture.
• Knowledge of retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
• Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals.
• Knowledge of the competition; leveraging insights to drive business objectives.
• Experience managing a team of hourly team members and leaders; creating business-specific strategies and goals.
• Skills in recruiting, selecting, and talent management of hourly team members and leaders.

Benefits

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability benefits.
• Paid sick leave, paid national holidays, and paid vacation.

Pay

The pay range for this role is $64,000.00 - $128,000.00. Pay is based on several factors, including labor markets, education, work experience, and certifications.