Executive Support Operator

About the role

Surefox North America Inc is a veteran-owned company dedicated to fostering a diverse and inclusive workplace. We are currently seeking an experienced full-time Executive Support Operator with leadership experience and strong organizational skills.

Responsibilities

• Provide administrative and program support to guard forces across assigned accounts.
• Cover operational security posts as needed to ensure continuity of physical security services.
• Perform physical security duties, including on-site presence, monitoring, and response as required by operational demands.
• Receive and manage incoming communications related to staffing, scheduling, and operational needs across Residential Security Team, Executive Protection, and Off-Duty Officer programs.
• Respond to incidents, emergencies, and last-minute operational changes, including after-hours response when required.
• Collaborate in the development, implementation, and maintenance of operational policies and procedures.
• Design, support, and assist in the delivery of training programs for operational personnel.
• Ensure accurate timekeeping records for assigned personnel, including conducting audits and identifying discrepancies.
• Manage complex projects or initiatives assigned by senior leadership.
• Exercise sound judgment and provide input on operational and strategic decisions.
• Prepare detailed reports and relevant Key Performance Indicator (KPI) metrics, and assist with the creation and delivery of Quarterly Business Reviews (QBRs) for assigned accounts.
• Travel to client or company sites as required to support operational or administrative needs.

Requirements

• Must be legally eligible to work in the United States.
• Onsite presence is required.
• Must be willing to work weekends, holidays, and variable schedules based on operational demands.
• Must be willing and able to travel to client and company sites as required.
• Due to the operational nature of the role, flexible time away is not available; time off must be coordinated to ensure uninterrupted coverage.
• Associate’s Degree or equivalent professional experience.
• 2–5 years of experience in program management, project management, operations, or a similar role.
• Must be able to pass an extensive background check and drug screening (Surefox considers qualified applicants with criminal histories in accordance with applicable laws).
• High proficiency in Google Workspace (G-Suite) and Microsoft Office.
• Experience supporting or interfacing with physical security operations.
• Strong written and verbal communication skills, including communication with executive leadership.
• Ability to exercise sound judgment and make timely decisions under pressure.
• Ability to adapt quickly to last-minute changes and resolve unexpected issues.
• Ability to remain onsite or respond after-hours to operational or emergency needs.
• Ability to work independently and collaboratively within a team environment.
• Reliable transportation is required.

Qualifications

• Military or law enforcement background is desired.
• Experience supporting Director-level personnel or senior leadership.
• Experience with timekeeping, billing, invoicing, or CRM platforms.