Executive Steward

About the Role

At PENN Entertainment, you’ll join an exciting, fast-paced industry where you’ll work with a diverse team passionate about creating fun experiences. We’re committed to your career growth, offering support to expand your possibilities. This role is part of a dynamic environment focused on entertainment, sports content, and casino gaming across North America.

Responsibilities

• Achieve results through established methods, procedures, and guidelines to maintain high-quality service.
• Monitor and evaluate results, making adjustments as necessary.
• Supervise all Stewarding staff and manage daily operations of a designated shift.
• Support and manage operational goals, performance, and profit objectives.
• Ensure cleanliness standards in all F&B outlet kitchens.
• Maintain cost control methods, monitor pars, and manage inventory of supplies.
• Develop, implement, and manage operational goals, tracking performance and profit achievements.
• Create efficient schedules to balance labor costs, staffing, and guest satisfaction.
• Assist in the budget process, ensure compliance, and report concerns to management.
• Promote superior customer service, address issues, and ensure team adherence to standards.
• Maintain quality assurance procedures for health department and customer service standards.
• Ensure regulatory compliance and report potential issues to management.
• Maintain confidentiality in all departmental and company matters.

Qualifications

• Bachelor’s degree (B.A./B.S.) in culinary or related field, or equivalent experience.
• Four years of Stewarding or equivalent experience.
• Prior gaming experience preferred.
• Minimum of four years of supervisory experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft applications (Excel, Word, Outlook).
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime.
• Ability to write reports, business correspondence, and procedure manuals.
• Strong mathematical skills, including rate, ratio, and percent calculations.
• Diplomatic problem-solving and conflict resolution skills.

Supervisory Responsibilities

• Oversee staff development and training programs.
• Manage rewards and recognition programs to maximize employee engagement.
• Evaluate team members, provide constructive feedback, and handle performance issues.
• Determine staffing needs, including interviewing, hiring, and scheduling.
• Direct work procedures and expedite workflow.
• Handle employee performance management, including disciplining, coaching, and counseling.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

PENN Entertainment is an Equal Opportunity Employer committed to diversity, sustainability, and community values.