Executive Receptionist

About the Role

As the Client Center Receptionist in Amenity Services, you play a pivotal role in shaping the first impression of our organization for both employees and clients. This role is the face of our company, embodying the principles of hospitality and exceptional customer service.

Responsibilities

• Stand, greet, and welcome all clients to the Client Center throughout the day.
• Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.
• Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
• Work closely with JPMorgan Chase's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery.
• Learn the EMS reservation system to track events and understand expectations for each meeting.
• Conduct various administrative tasks such as updating reservations as needed, answering phones/taking messages for event planners, placing facilities tickets for events, receiving and logging packages, ensuring the business center is tidy, and reviewing supply inventory.
• Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported.
• Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Familiarize yourself with frequent users within the building and guests arriving at the center.
• Assist planners with light data entry for events, contributing to the overall efficiency and success of the Client Center.

Requirements

• 2+ years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to stand for extended periods, maintaining a welcoming presence at the front desk.
• Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment.
• Familiarity with widely-used software packages such as MS Word, Excel, and PowerPoint.
• Bachelor's degree required.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.