Executive Operations Specialist

About the role

We are looking for a highly adaptable, proactive, and polished Executive Operations Specialist to join our team in Durham, NC.

Responsibilities

• Seamless Continuity: Step in to provide dedicated, top-tier administrative and operational support to ET members during Executive Operation team member absences or leaves.
• Calendar & Schedule Management: Masterfully manage complex, rapidly shifting ET calendars across multiple time zones, prioritizing customer requests, critical meetings, and conflict management and resolution.
• Travel & Logistics: Arrange and oversee comprehensive domestic and international travel itineraries, including flights, lodging, ground transportation, and visa requirements (where applicable).
• Expense & Budget Tracking: Prepare, submit, and track accurate expense reports in compliance with corporate policies.
• Ad-hoc Executive Requests: Handle confidential correspondence, prepare meeting materials, and manage special projects as directed by the ET member you are supporting during coverage windows.
• Cross-Functional Help: Collaboratively support the Executive Operations Shared Services functions with high-priority administrative programs, data entry, and detailed documentation.
• Process Improvement: Identify bottlenecks in current executive workflows and help implement standardized best practices across the Executive Operations department.
• Event & Project Coordination: Assist the Event Management shared service team in planning and executing large-scale corporate events, board meetings, or team-building initiatives as needed.

Qualifications

• 2-6+ years working in executive administration, operations, or a high-touch shared services environment (experience supporting C-suite or VP-level executives is highly preferred).
• Prominent ability to "plug and play" into different executive styles, workflows, and personalities with minimal ramp-up time.
• Proven Discretion & Confidentiality: Absolute integrity and experience handling sensitive corporate, financial, and personal information.
• Strong Communicator: Exceptional written and verbal communication skills, with a polished and professional demeanor.
• Tech Savvy: Proficiency with enterprise tools (e.g.Google Workspace, Concur, and Slack).
• Seamless Support: You are confident the Executive Team member experiences zero friction, zero missed meetings, and is assured of total operational continuity.
• Creative Engagement: You thrive on variety. You view changing priorities not as a frustration, but as an exciting challenge, and you are equally proud to manage a major executive crisis or optimize a shared services spreadsheet.

Skills

• Experience supporting executives remotely including internationally
• Experience designing and implementing shared administrative services (travel, meeting management, publications, event management, etc.)
• Experience pursuing a certification as a Certified Administrative Professional (CAP), Professional Administrative Certification of Excellence (PACE), Project Management Professional (PMP) or related credential

Benefits

Flatiron Health offers a competitive benefits package that includes:

• Health, dental, and vision insurance
• Flexible spending accounts
• 401(k) retirement plan with company match
• Generous paid time off policy
• Employee wellness programs

Pay

$80,000 - $100,000 annually

Schedule

This is a hybrid role, requiring 3 days per week in our Durham, NC, office with an option to work from home 2 days per week. Hours are Monday through Friday, from 9:00 AM to 5:00 PM ET.