Executive Operations & Customer Experience Coordinator

About the role

We’re looking for a highly organized, proactive professional to support our CEO and senior team, serve our customers, and help keep day-to-day operations running smoothly. The right person is detail-oriented, calm under pressure, comfortable with technology, and proud of delivering accurate, thoughtful work.

Responsibilities

• Manage the CEO’s calendar, scheduling, priorities, meeting logistics, and conflicts.
• Track follow-ups, deadlines, and key details to ensure nothing falls through the cracks.
• Respond to customer inquiries with warmth, accuracy, professionalism, and an on‑brand voice.
• Manage customer orders, account questions, refunds, exchanges, and issue resolution through Shopify and related tools.
• Support day‑to‑day operational, administrative, and logistics needs across the business.
• Assist with email marketing operations in Klaviyo.
• Make minor website and content updates and help troubleshoot basic site or e‑commerce issues.
• Identify recurring problems, inefficiencies, and customer pain points – and propose practical solutions.
• Handle confidential and time‑sensitive information with care and good judgment.

Requirements

• Experience in executive support, operations, customer experience, e‑commerce, or another role requiring high levels of organization and independent judgment.
• Excellent written communication skills and a strong instinct for professional, customer‑centered communication.
• Exceptional attention to detail and a consistent habit of reviewing work carefully.
• Strong ownership mindset: you anticipate needs, prioritize effectively, and see tasks through to completion.
• Ability to work independently in a remote environment while managing shifting priorities.
• Resourceful and comfortable learning new tools, solving straightforward problems, and knowing when to escalate an issue.

About the Team

We are a small, independent team that values high standards, good judgment, clear communication, and thoughtful work. This role will evolve as the business grows and is ideal for someone who enjoys being a trusted, reliable partner behind the scenes.

Pay

Salary range: $60,000–$70,000 annually.

Schedule

Full-time, benefits‑eligible, fully remote position. Candidates must be available to work hours that substantially align with Eastern and Central Time business hours.