Customer Experience & Administrative Coordinator

About the role

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to join their growing team. This role goes beyond a traditional call center position, involving customer support and close collaboration with sales, marketing, operations, and administrative teams to manage appointments, schedules, leads, and daily tasks. The ideal candidate is comfortable wearing multiple hats, learning new systems quickly, and adapting to changing priorities.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow‑up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Qualifications

• Friendly, confident, and professional on the phone
• Highly organized and detail‑oriented
• Dependable and strong at follow‑through
• Comfortable juggling multiple priorities
• Proactive and willing to help where needed
• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web‑based tools, and business applications
• Resourceful when troubleshooting unfamiliar systems or processes
• Able to learn new technology without requiring constant step‑by‑step direction
• Someone who takes ownership and helps keep things moving

Customer service, administrative, scheduling, call center, sales support, CRM, or home‑improvement experience is helpful, but not required. We would rather hire someone who is intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people than someone who simply checks every box on a resume.