Customer Experience & Administrative Coordinator

About the role

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized, and technologically proficient Customer Experience & Administrative Coordinator to join their growing team. This role goes beyond a traditional call center position; you will support customers while collaborating closely with sales, marketing, operations, and administrative teams to keep appointments, schedules, leads, and day-to-day tasks moving. The ideal candidate is comfortable wearing multiple hats, learning new systems quickly, and adapting to changing priorities and processes.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Requirements

• Friendly, confident, and professional on the phone
• Highly organized and detail-oriented
• Dependable and strong at follow-through
• Comfortable juggling multiple priorities
• Proactive and willing to help where needed
• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
• Resourceful when troubleshooting unfamiliar systems or processes
• Able to learn new technology without requiring constant step‑by‑step direction
• Someone who takes ownership and helps keep things moving
• Customer service, administrative, scheduling, call center, sales support, CRM, or home‑improvement experience is helpful, but not required
• We value intelligence, dependability, resourcefulness, adaptability, technological proficiency, and strong interpersonal skills over a simple resume checklist