Executive Meetings Manager

About the role

Plan, solicit, book, and coordinate small group meetings and room sales to meet and exceed revenue goals. This role offers a growth path to Group Sales Manager, Director of Group Sales, and Director of Sales.

Responsibilities

• Manage all phases of small meeting groups (under 20 rooms per night) with meeting space, including contracts, rooming lists, billing, VIPs, and upgrades.
• Solicit, negotiate, and confirm all social group blocks booked.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
• Coordinate various departments' participation in servicing accounts.
• Book functions accurately into SalesPro and ensure meeting and room arrangements meet specifications.
• Perform any other job-related duties as assigned.
• Assist in supervising the banquet operation to ensure the highest standards of service.
• Handle all inquiries, site inspections, and correspondence with the utmost courtesy and professionalism.
• Work closely with the sales/catering department to maximize group and catering revenues by adhering to correct rates and prices.
• Support strategic planning and long-term development of operational, financial, and service goals for the Sales & Catering department.
• Plan and prepare with all outlets for events, coordinating unique requirements to meet client needs, pace, and degree of personalization while actively promoting hotel services.
• Identify, customize, and deliver individual guest requirements.
• Work additional hours as needed or when requested.

Requirements

• 2-3 years of conference services sales experience in hospitality, preferably in a luxury establishment.
• College degree in hospitality or business administration is required.
• Thorough knowledge of sales techniques, including strong closing and negotiating skills.
• Understanding of both monthly forecasting and the annual budget process.
• SalesPro knowledge is a plus.
• Rooms experience is a plus.
• Able to communicate well in English, both orally and in writing.
• Comply with Hersha and the hotel brand standards.

Work Environment

• Work indoors in environmentally controlled conditions with external and internal customers, including both face-to-face and indirect contact with the public.
• Stand, use hands to handle, control objects and tools, and use telephone and computer systems.
• Manage conflict situations, including dealing with unpleasant, angry, or discourteous people.
• Handle cash, other forms of currency, and occasionally guests’ valuables.

Benefits

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It