Executive Meetings Manager

About the role

The Executive Meetings Manager at Courtyard Los Angeles Pasadena/Old Town is responsible for planning, soliciting, booking, and coordinating small group meetings and room sales to meet and exceed revenue goals.

Responsibilities

• Manage all phases of small meeting groups, including contracts, rooming lists, billing, VIPs, upgrades.
• Solicit, negotiate, and confirm all social group blocks booked.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
• Cook up various departments' participation in servicing accounts.
• Book functions accurately into SalesPro and ensure meeting and room arrangements are to specifications.
• Perform any other job-related duties as assigned.
• Assist in supervising the banquet operation to ensure the highest standards of service.
• Handle all inquiries, site inspections, and correspondence with the utmost courtesy and professionalism.
• Work closely with sales/catering department to maximize group and catering revenues by adhering to correct rates and prices.
• Support strategic planning and long-term development operational, financial, and service goals of the Sales & Catering department.
• Plan and prepare with all outlets for events and coordinate unique requirements to meet the client's needs, pace, and degree of personalization, while actively promoting hotel services.
• Identify, customize, and deliver individual guest requirements.
• Work additional hours as needed or when requested.

Requirements

• 2-3 years conference services sales experience in hospitality, preferably in a luxury establishment.
• College degree in hospitality or business administration is required.
• A thorough knowledge of sales techniques including strong closing skills and negotiating skills.
• An understanding of both monthly forecasting and the annual budget process.
• SalesPro knowledge is a plus.
• Rooms experience is a plus.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.
• Knowledge of hotel operations and services.

Skills

• Excellent negotiation and closing skills.
• Strong organizational and time management skills.
• Ability to work effectively under pressure.
• Proficiency in SalesPro and/or hotel management software.

Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401(k) Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Education/Professional Development

Pay

$70,000 to $75,000 per year

Schedule

Flexible schedule to accommodate the demands of the position.

Work Environment and Context

• Work indoors in environmentally controlled conditions with external and internal customers including both face-to-face and indirect contact with the public.
• Stand, use hands to handle, control objects and tools, and use telephone and computer systems.
• Manage conflict situations including dealing with unpleasant, angry, or discourteous people.
• Handle cash, other forms of currency, and occasionally guests’ valuables.
• Able to communicate well in English both orally and written.
• Comply with Hersha and the hotel brand standards.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It