Executive Meeting Manager

Overview

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

Responsibilities

• Attend daily Highgate Hotel Business Review (HHBR) meeting.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed established goals.
• Initiate and follow up on leads in a timely manner.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Absorb and implement special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
• Entertain clients.
• Execute all aspects of event planning including coordination from function space set-ups and food and beverage coordination via banquet event orders using catering software (Versa).
• Monitor group room blocks, pick up, and billing processes.
• Generate detailed resumes for the operating departments.
• Assist with VIP services, amenities, and can work with third-party vendors to ensure client satisfaction.
• Professionally represent the department and the hotel by participating in pre and post-convention meetings with clients and employee-partners.

Qualifications

• Excellent interpersonal skills both in person and by phone with a high level of professionalism, and maintain client communications through phone calls, emails, letters, and personal meetings with all level of employees and guests.
• Highly enthusiastic and self-motivated.
• Attend the weekly banquet event order and resume meetings.
• Coordinate, with the assistance of the Director of Catering/Convention Services, banquet menu pricing, and revenue minimums.
• Achieve budgeted revenue and sales goals on a monthly, quarterly, and annual basis.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets and word processing.