Executive Meeting Manager

Responsibilities

• Follow up on all Group and Social {Wedding} turnovers with 24 hours via telephone and within 3 days with written correspondence
• Respond to requests – either by email or telephone from Meeting Planners immediately
• Use the Partnership Agreement to meet client needs
• Have a comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, accounting, restaurants, bars, and engineering
• Effectively communicate and interact with outside planners and vendors for event setup
• Maintain pricing integrity and propose upgraded guestroom and Suite accommodations whenever possible
• Create, review and revise rooming lists and VIP lists
• Create detailed Resumes for all Groups and Social Events on a Weekly basis
• Manage existing accounts and follow up with client for re-solicitation and to capture future business
• Effectively communicate with hotel partners on any Food and Beverage client requests
• Manage the Event Diary in Hyatt Envision Sales and adjust space in order to ensure maximum potential revenue
• Be visible on the floor and assist staff as needed during group business dates of stay and on social blocks date of arrival
• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Human Resources
• Utilize feedback from Meeting Planner evaluations to improve service and quality
• Participate in required M.O.D. program as scheduled
• Assist Pergola in booking one-off social events in the restaurant’s private dining room

Qualifications

• At least 2 years of progressive experience in a hotel or a related field
• Or a 4-year college degree, or a 2-year College degree and 1 or more years of related experience
• Must be proficient in MS Windows, Excel – MS PowerPoint in addition to other Company approved spreadsheets and word processing