Executive (Market Quality & New Product)
nextjobz · Marion County, IN · 2 days ago
On-siteQuality AssuranceFull-time
Key Responsibilities
- Monitor field quality performance of motorcycles and genuine spare parts.
- Collect, analyze, and report field failure data from dealerships and authorized service centers.
- Identify recurring quality issues and recommend corrective actions.
- Monitor product reliability trends and customer feedback.
- Review and validate warranty claims to identify quality-related failures.
- Investigate field failures and conduct root cause analysis using quality tools such as 5 Why, Fishbone Diagram, and Pareto Analysis.
- Coverage of technical inspections of failed components.
- Maintain records of warranty trends and field quality reports.
- Visit dealerships and service centers to investigate customer complaints and quality concerns.
- Ensure proper handling and reporting of defective parts.
- Monitor the quality performance of genuine spare parts in the market.
- Investigate defective spare parts returned from dealers.
- Coverage of coordination with Engineering, Manufacturing, Supplier Quality, Service Operations, Procurement, and Product Development teams.
- Participation in quality review meetings.
- Preparation of daily, weekly, and monthly Market Quality reports.
- Development of dashboards for warranty trends, field failures, and quality KPIs.
- Recommendations to improve customer satisfaction and reduce warranty costs.
Requirements
- Experience: 3+ years
- Education: diploma in automobile engineering
- Skills: supplier quality management, rational quality manager, supplier quality, knowledge of quality control, quality management, manufacturing engineering, software quality assurance, quality assurance