Executive Housekeeper - Vacation Village at Williamsburg

About the Role

The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site. They ensure the site consistently meets quality, timeliness, and budget standards, while maintaining strong relationships with resort management, vendors, and service providers. The Executive Housekeeper must uphold the Company's mission and values, always acting in the best interests of the Company, its employees, and customers.

Responsibilities

• Take ownership of the successful operation of the assigned property, collaborating with business partners to achieve KPIs and performance goals.
• Walk the site daily to ensure contractual obligations, company policies, standards, and processes are followed.
• Monitor key performance indicators (Quality, Timeliness, and Budget) and ensure the site management team works together to achieve targets.
• Hold the team accountable for measurable results and develop action plans if key metrics are not met.
• Maintain proper inventory of tools, chemicals, and equipment, ensuring good operating condition and adherence to replacement schedules.
• Provide routine updates to leadership, meeting established frequency and information expectations.
• Act as a change leader, championing organizational changes to achieve short and long-term goals.
• Partner with Talent Acquisition to ensure an active recruiting strategy and maintain staffing levels.
• Collaborate with Learning and Development and Field HR to implement onboarding, training, and retention strategies.
• Interview, select, onboard, and oversee training of site personnel; manage performance, including evaluations, coaching, and discipline.
• Establish and maintain a welcoming culture of engagement and inclusion.
• Provide timely responses to associate concerns and address them directly or refer to appropriate resources.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Enforce established policies and procedures, including MasterTalks, STS, grooming/uniform standards, and training programs.
• Coordinate monthly and quarterly meetings, including Housekeeper Councils and "all-hands" meetings.
• Conduct QA audits to identify deficiencies in work quality and implement improvements.
• Ensure a safe working environment through safety committee meetings, training, and good practices.
• Manage transportation strategy, ensuring efficient use of vehicles and adherence to safety protocols.
• Communicate company objectives to the management team through organized site manager meetings.
• Build professional relationships with resort management and maintain frequent communication.
• Develop a customer-first culture and display professional behavior to clients, owners, and guests.
• Conduct business ethically and transparently, complying with Resort Operations 15 Non-negotiables.
• Use MasterMind Mobile to update room status for Housekeepers and Supervisors.
• Respond quickly to changing priorities and perform other duties as assigned.

Qualifications

• Associate’s Degree in a related field or equivalent combination of education and experience.
• Minimum two years of progressive management responsibility.
• Outstanding analytical ability with attention to detail and accuracy.
• Superior problem-solving and reasoning skills.
• Proven track record of driving strong performance and key field operations metrics.
• Effective written and verbal English communication; bi-lingual Spanish a plus.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Approachable, proactive, and self-managing with a passion for cleanliness.
• Ability to work irregular hours and travel rarely (approximately 5% quarterly).
• Valid driver's license required for certain locations.

Pay

The salary range for this position is $75,000 - $80,000, based on skills, qualifications, and experience.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions.