Executive Housekeeper

Position Overview

As the Executive Housekeeping Manager, you’ll lead the housekeeping team to ensure every guest experience a pristine, welcoming, and relaxing stay. You’ll oversee the cleanliness of guest rooms, public areas, and back-of-house spaces while managing operations, staff development, and quality control.

Key Responsibilities

• Guest Experience & Cleanliness Standards:

  • Ensure all guest rooms, public areas, and back-of-house spaces meet Westin’s high cleanliness standards.
  • Physically inspect rooms before guest check-ins, ensuring they are spotless and guest-ready.
  • Oversee the cleaning, laundering, and chemical usage protocols to guarantee safe and effective operations.

• Leadership & Team Development:

  • Hire, train, and develop a skilled housekeeping team, fostering a positive and motivated work environment.
  • Conduct regular performance reviews, recognizing outstanding work and addressing areas for improvement.
  • Promote teamwork and collaboration by clearly communicating expectations and leading by example.

• Operational Excellence:

  • Manage inventory, purchasing, and cost control for linens, cleaning supplies, and equipment.
  • Oversee the Lost and Found system, ensuring items are properly logged and stored.
  • Maintain and track housekeeping schedules to optimize productivity and guest satisfaction.

• Safety & Compliance:

  • Ensure all safety procedures and cleanliness protocols are strictly followed.
  • Build team awareness of safety guidelines and enforce compliance.
  • Monitor and address any potential safety hazards promptly.

• Collaboration & Communication:

  • Work closely with the Front Office Manager and other department leaders to deliver a seamless guest experience.
  • Provide daily discrepancy reports and coordinate with the General Manager on quality standards.
  • Respond to guest requests promptly, going the extra mile to exceed expectations.

Qualifications

• Minimum of 2 years of housekeeping management experience preferred (hotel experience strongly preferred).

• Proven leadership skills with the ability to motivate, train, and develop a team.

• Excellent organizational and time-management skills.

• Strong attention to detail and a passion for maintaining exceptional cleanliness standards.

• Effective communication skills with a guest-first attitude.

Must pass a successful background check.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, stooping, and reaching.
• Ability to lift and carry up to 50 pounds from ground to above head level.
• Comfortable with continuous movement throughout the shift.