Executive Housekeeper

Job Overview

To ensure that staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with client/guest expectations and standards of product and service.

Responsibilities and Duties

• Oversees staff of Housekeeping Supervisors, House-Persons, and Room Attendants by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Interviews, hires and trains room attendants in the procedures and techniques. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering.
• Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.
• Submits payroll records, correcting errors to ensure pay is on time.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
• Counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
• Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
• Congnates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
• Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree preferred or any other combination of education and experience that provides the required knowledge, skills and abilities.
• Ability to obtain any government required licenses or certificates.
• Minimum two years supervisory experience in hotel industry.
• Additional language ability preferred.