Executive Housekeeper

Position Overview

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Responsibilities

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies
• Enforces policies and procedures
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
• Schedules staff according to labor standards and forecasted occupancy
• Maintains room quality based on hotel objectives
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
• Compiles and reports accurate status of guest rooms to the front office
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items
• Maintains standard procedures for security of on-loan equipment
• Maintains productivity and labor cost goals
• Conducts inventories of linen, supplies and equipment as required
• Orders and receives supplies so as to maintain adequate inventory levels
• Ensures staff interact with guests in a warm and friendly manner
• Rewards employees who use their empowerment to meet or exceed guest expectations
• Managing Lost and Found items left at the hotel
• Performs other related duties as required

Schedule

Flexibility to work various schedules as business demands including nights, weekends and holidays.