Executive Housekeeper

Hourly, paid bi-weekly

About the role

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. This role coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. The Executive Housekeeper manages priorities and demands, solves problems, supports staff, and performs housekeeping duties when required. The role is committed to providing the highest levels of comfort and hospitality to guests, leading to maximum guest satisfaction and organizational profitability.

Responsibilities

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training, and development.
• Establishes and maintains cost control systems for staffing, linen inventories, and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered to meet guest needs and enhance guest relations.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies, and equipment as required.
• Orders and receives supplies to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.
• Manages Lost and Found items left at the hotel.
• Performs other related duties as required.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations.

Schedule

Flexibility to work various schedules as business demands, including nights, weekends, and holidays.