Executive Housekeeper

About the role

The Executive Housekeeper at Hyatt Place Mount Pleasant Towne Centre is responsible for leading all housekeeping operations, including guest rooms, public areas, laundry operations, inventory management, quality assurance, and team development. This individual plays a critical role in ensuring exceptional cleanliness standards, guest satisfaction, and overall hotel performance.

Responsibilities

• Lead, supervise, train, and develop the housekeeping team.
• Recruit, interview, onboard, and coach housekeeping associates.
• Create daily room assignments and staffing plans based on occupancy and business needs.
• Foster a culture centered around teamwork, accountability, professionalism, and service excellence.
• Promote a positive work environment focused on associate engagement and retention.
• Ensure all guestrooms and public spaces meet Hyatt brand standards and hotel cleanliness expectations.
• Conduct routine inspections of guestrooms, public areas, and back-of-house spaces.
• Maintain housekeeping equipment and coordinate repairs as needed.
• Partner with Front Office and Engineering teams to ensure efficient room turnover and communication.
• Ensure all housekeeping procedures and documentation are completed accurately.
• Manage departmental labor scheduling and productivity.
• Monitor departmental expenses and supply usage.
• Assist with budgeting, forecasting, and monthly financial reviews.
• Identify opportunities to continuously improve cleanliness and guest satisfaction.
• Manage inventory levels for linens, terry, guest supplies, and cleaning products.
• Support overall hotel profitability through effective department management.
• Ensure compliance with Hyatt brand standards, company policies, OSHA requirements, and safety regulations.
• Maintain proper chemical handling and storage procedures.
• Promote a safe work environment and ensure associates follow established safety practices.
• Support hotel quality assurance inspections and operational audits.

Qualifications

• Minimum of two years of housekeeping leadership experience in a hotel environment.
• Previous supervisory or management experience.
• Strong communication, leadership, and organizational skills.
• Ability to effectively lead and motivate teams.
• Strong attention to detail and commitment to quality.
• Proficiency with Microsoft Office applications.
• Ability to work a flexible schedule including weekends and holidays as business demands require.
• Bilingual (English/Spanish) is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Plan
• Hyatt Employee Travel Discounts Worldwide
• Professional Development Opportunities
• Leadership Growth and Advancement Potential
• Exposure to Hotel Operations, Financial Management, and Department Leadership