Executive Housekeeper

About the Role

The North Conway Grand Hotel, under the management of Olympia Hospitality, is seeking a Housekeeping Manager to add warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department. This role ensures high cleanliness standards are met to achieve guest satisfaction.

Responsibilities

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Develop and implement staff schedules to ensure adequate coverage and efficient operation of the housekeeping department.
• Establish and maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Implement quality control measures to continuously improve guest satisfaction scores and uphold the property’s reputation.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
• Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Respond promptly and effectively to guest feedback and complaints related to housekeeping services, taking appropriate corrective action as necessary.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Implement training and development programs to enhance the skills and performance of housekeeping staff and promote a culture of service excellence.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.

Requirements

• Experience as a room attendant and 2+ years of supervisory experience required; management or previous supervisory experience preferred.
• Inventory management experience preferred.
• High school diploma and/or equivalent work experience.
• Bilingual in Spanish is a plus.

Skills

• Knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes.
• Understanding of the operation of all guest room features (e.g., HVAC units, thermostats, fireplace, shower, windows).

Physical Demands

• Work is performed in a hotel environment.
• Physically demanding: requires extended periods of walking, standing, bending, and lifting up to 50 pounds.
• Moderate computer keying using both hands and viewing material on a computer screen.
• Flexible working hours, including nights and weekends; extended workdays may be required during peak periods.
• Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

Pay

$60,000 - $65,000 per year

Benefits

• Health coverage: up to 80% employer contribution toward individual health plans, plus affordable dental and vision insurance.
• FSA and HSA options for healthcare cost planning.
• 401K plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• 50% shared cost short-term disability; option to purchase additional employee-paid life insurance.
• Robust PTO plan and 7 paid holidays.
• Earned wage access program for quick paycheck access.
• Employee Assistance Program (EAP), sober support network, and recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional property-specific benefits may be available.