Executive Housekeeper

Duties & Responsibilities

• Schedules staff, monitors payroll, and maintains compliance with a payroll budget
• Participates in the recruitment process and selection of talent for the housekeeping department
• Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
• Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
• Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
• Maintains an inventory of housekeeping supplies and equipment
• Maintains SDS and inventory for all chemicals
• Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
• Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
• Provides coaching, encouragement, and recognition to staff members when necessary
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Absorbs and cleans cabins
• Manages the laundry process by maintaining the inventory and cleanliness process
• Affixes inspections of cabins and other facilities to ensure cleaning standards are met

Education/Training/Experience

• Housekeeping experience required
• Experience in customer service, hospitality, and management preferred

Qualifications/Requirements

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Able to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays

Essential Physical Demands

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc
• Constant exposure to outside weather conditions

Pay

The pay for this position is commensurate with experience.

Schedule

This is a seasonal, full-time position and reports to the Office Manager.