Executive Housekeeper

Job Responsibilities

- Supervise housekeeping and laundry staff, including performance evaluations, training, and development.

- Schedule staff based on labor standards and forecasted occupancy.

- Assist the General Manager with developing and managing the department’s annual budget.

- Monitor performance and expenses to ensure alignment with financial goals.

- Enforce company policies, procedures, and safety standards.

- Maintain room and public area cleanliness according to brand and hotel standards.

- Compile and report accurate room status updates to the Front Office daily.

- Ensure proper handling, security, and return of guest lost and found items.

- Maintain productivity and labor cost goals.

- Establish and maintain cost control systems for staffing, linens, and cleaning supplies.

- Conduct regular inventories of linen, supplies, and equipment.

- Deliver exceptional guest service and ensure all guest needs are met promptly.

- Perform other related duties as assigned.

Job Skills

• Ability to follow written, oral, and electronic instructions with strong attention to detail.
• Proficient in basic math: addition, subtraction, multiplication, division, percentages, and ratios.
• Strong reading and writing skills; able to write reports and communicate effectively in English.
• Excellent organizational and problem-solving skills; able to plan, assign, and direct work.
• Capable of maintaining a professional, positive work environment and promoting teamwork.

Qualifications

• Experience: Minimum of 4 years of hotel experience, including at least 2 years as an Assistant Executive Housekeeper and 2 years of hands-on housekeeping and laundry experience.
• PREFERRED: Marriott brand experience.

Management Responsibilities

• Recruit, interview, and train team members.
• Supervise, motivate, and evaluate team performance.
• Recommend promotions, disciplinary actions, or other status changes.
• Address associate concerns and maintain employee relations.
• Plan and assign work schedules; determine techniques and procedures.
• Manage inventory and supply ordering in coordination with the GM.
• Oversee departmental safety, security, and compliance with legal and brand standards.
• Participate in departmental budgeting and expense control.

Physical Requirements

• Ability to speak, hear, and see clearly at close and long range.
• Frequent lifting and carrying up to 30 lbs.
• Continuous use of hands and arms; frequent bending, walking, and standing for extended periods.
• Must be able to work overtime, weekends, and holidays as needed.
• Exposure to cleaning chemicals and laundry equipment.