Executive Housekeeper

The Standard is one of the most culturally engaged hotels in the world, known for its irreverent and playful sensibility, thoughtful design, and innovative approach to hospitality. As part of the mission to create experiences and empower a diverse community, The Standard seeks an experienced Housekeeping Administrative Manager.

About the role

The Executive Housekeeper oversees the entire Housekeeping operation of our 338-room property. Key responsibilities include managing all Housekeeping staff, ensuring high-quality standards, supporting hotel programs, staffing, budget management, and physical requirements.

Responsibilities

• Ensure smooth and efficient operation of the Housekeeping department resulting in a unique and seamless guest hospitality experience
• Maintain superior quality of housekeeping standards in all areas of responsibility: guest rooms, linens and uniforms, lost and found, laundry, janitorial department and overnight cleaning
• Support and promote hotel and company programs, policies and procedures
• Successfully perform Manager on Duty responsibilities, including a Friday, Saturday and Sunday stay at the hotel and 24-hour availability to staff and guests as needed
• Hire, train, schedule, discipline, and retain capable and qualified personnel
• Assign rooms, delegate tasks, inspect and appraise performance, and reward and discipline as needed
• Work with all departments to ensure a quality product and high level of service is delivered to our guests and patrons
• Inspect incoming laundry service to ensure quality, consistency, and timeliness of pick-up and delivery
• Prepare annual housekeeping budget
• Ensure all expenditures, including labor, guest room supplies, cleaning supplies and equipment fall within the budgetary guidelines
• Take care of the inventory of the department

Qualifications, Knowledge and Skills

• Extensive experience with directing all aspects of a high occupancy hotel’s Housekeeping department
• Ability to work in a fast-paced environment, by both multi-tasking and knowing what to prioritize
• Skilled at managing a budget, managing the payroll process for a large staff and designing schedules
• Knowledge of PMS Systems such as Opera, HotSOS, Kronos
• Accurate eye for detail and excellent organizational skills
• Excellent written and verbal communication in English, bilingual is a plus
• Flexibility to work weekends/PM’s/early mornings/holidays

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, twisting, pulling, and stooping
• Remain in stationary position for extended periods of time
• Reach overhead and below the knees

Pay and Benefits

• $100k - 120k annual salary range
• Excellent and affordable health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• 401k with Company to match after 1 year
• Up to 160 hours of PTO/year and company recognized holidays
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations