Executive Housekeeper

POSITION SUMMARY

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly. Ensure boards are made for completion with every Housekeeper.
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Maintains quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check out rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Aids in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Takes every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Responsible for assisting with the training and direction of new department associates
• Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Covers activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
• Performs other assignments as directed by the Director of Housekeeping and/or General Manager
• Adheres to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

REQUIRED SKILLS / ABILITIES

• Teamwork Skills: Be an enthusiastic, helpful and positive member of the team; be professional, responsible and mature in conduct and behavior; be understanding of, encouraging to and friendly with all co-workers; be self-motivated and use time wisely; maintain open line of communications with each department; communicate pertinent information; respond positively to new ideas; openely accept critical/developmental feedback; maintain effective communication through the use of meetings, log books and bulletins; be available to help other departments in emergency situations
• Safety and Security Skills: Maintenance of Lost and Found; proper handling and accounting for keys; be knowledgeable of and ensures that blood borne pathogen procedures are being followed; be knowledgeable of policies regarding emergency procedures and security concerns; ensure protection of guests’ room numbers and policies regarding guest room access procedures

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) matching
• Employee discounts
• Flexible spending account
• Life insurance
• Parental leave
• Referral program