Executive Housekeeper

About the Role

The Executive Housekeeper is responsible for managing and coordinating the Environmental Services staff to ensure facilities are clean and welcoming for all occupants. This role oversees day-to-day operations of assigned government contracts, builds and maintains client and employee relationships, and ensures quality customer service. The Executive Housekeeper also manages financial budgets, labor planning, and cost controls, while fostering a strong safety culture and providing direct supervision to the onsite team.

Responsibilities

• Manage multiple facets of Environmental Services for assigned government contracts to meet standards and ensure facilities are cleaned as required.
• Create, manage, adjust, and adhere to monthly and annual work schedules.
• Maintain Asset Logs and Inventory.
• Meet all Performance Work Statement requirements as outlined in the contracts.
• Build positive rapport with clients and resolve issues within contract confines.
• Plan, organize, and communicate daily operational priorities and client requests.
• Manage financial budget, labor planning, and cost controls.
• Cultivate a strong safety culture and provide a safe work environment.
• Provide direct supervision, training, and feedback to the onsite team across multiple shifts.
• Collaborate with shift leads to ensure service execution.
• Manage supply, chemical, and equipment usage, and train employees on their care and handling.
• Use data to proactively seek operational improvements.
• Gather and maintain administrative tasks for reporting.
• Identify opportunities to increase revenue through additional services.
• Handle escalated issues, manage uniforms, equipment, supplies, and vehicles.
• Ensure customer satisfaction through proactive communication and issue resolution.
• Enforce policies and conduct training for safety and employee responsibilities.

Qualifications

• Minimum of five (5) years of HEC experience within the last eight (8) years in a medical facility with inpatient, outpatient, and surgical specialties.
• Certified Healthcare Environmental Services Professional (CHESP) per AHE or Certified/Registered Environmental Services Executive (C/RESE) per IEHA.
• Knowledge of contract administration, personnel practices, OSHA, and safety procedures.
• High school diploma or equivalent.
• 5+ years of supervisory or management experience.
• Previous custodial or janitorial experience.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to operate cleaning equipment (vacuums, floor buffers, carpet cleaners).
• Physical stamina for strenuous tasks.
• Strong attention to detail and commitment to high cleanliness standards.
• Ability to work independently and as part of a team.

Physical Requirements

• Lift and carry heavy objects (up to 50 pounds).
• Stand, walk, bend, and reach for extended periods.
• Work with cleaning chemicals and equipment.
• Work in various environmental conditions (heat, cold, etc.).

Wage: DOE (Depends on Experience)

FLSA Status: Exempt