Executive Housekeeper

About the role

Renaissance Meadowlands offers a sophisticated and contemporary environment, located near the region's highly coveted attractions and business hubs. Nestled in vibrant Rutherford, New Jersey, it provides easy accessibility with a bus stop directly across the street and ample complimentary parking for our team. We invite you to join our amazing, talented, and dedicated team.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F&B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Able to work a flexible schedule including weekends and holidays.

Pay

Salary Range: $70,000.00 - $75,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program designed to support your physical, mental, and financial wellness. This includes competitive medical and dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, Vacation, Sick and Holiday programs, Pet Insurance through the ASPCA, 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer.