Executive Housekeeper

Key Responsibilities

• Supervise daily operations of the housekeeping department.
• Ensure rooms and public areas are cleaned and maintained to hotel standards.
• Conduct regular inspections of guest rooms, public areas, and laundry facilities.
• Implement procedures for lost and found items, linen handling, and sanitation.
• Hire, train, schedule, and evaluate housekeeping staff.
• Assign tasks and ensure optimal staffing levels for efficient operations.
• Provide ongoing coaching and development to team members.
• Ensure compliance with safety, hygiene, and labor regulations.
• Manage supplies and linen inventory; place orders as needed.
• Monitor housekeeping expenses and assist in budget preparation.
• Implement cost control measures without compromising service quality.
• Respond promptly to guest complaints and requests.
• Ensure all housekeeping staff uphold excellent customer service standards.
• Work closely with the front office to coordinate room status updates.
• Maintain accurate records of schedules, inspections, inventory, and maintenance needs.
• Prepare reports on department performance, occupancy, and housekeeping status.
• Collaborate with other departments, including maintenance, F&B, and HR.

Qualifications

• Proven experience as an Executive Housekeeper or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.
• Proficient in MS Office and hotel management software (e.g., Opera, PMS).