Executive Housekeeper

About the role

Provide overall leadership and operational oversight of the Williamsburg Lodge Housekeeping.

Responsibilities

• Directly manage, coach, and develop Housekeeping Managers, Supervisors, Room Attendants, Housepersons, Public Area Attendants, and other assigned housekeeping personnel.
• Maintain high standards of guest room and public area cleanliness, presentation, and conduct regular inspections of guest rooms, corridors, public spaces, back-of-house areas, and housekeeping work.
• Establish clear daily operating expectations and hold leaders and associates accountable for.
• Ensure rooms are cleaned, inspected, and released according to established arrival and operational.
• Partner closely with Front Office leadership regarding room status, early arrivals, VIPs, out-of-order rooms, room changes, and other operational priorities.
• Coordinate with Engineering to identify, report, track, and follow up on maintenance deficiencies discovered during room and public area inspections.
• Monitor daily productivity, staffing levels, occupancy forecasts, and departmental.
• Prepare and manage Housekeeping schedules based on forecasted occupancy and business.
• Manage departmental labor to budget while minimizing unnecessary overtime and maintaining appropriate service levels.
• Monitor departmental expenses, supplies, linen, amenities, cleaning products, equipment, and other controllable.
• Maintain appropriate inventory levels while preventing excessive ordering, waste, and.
• Participate in the preparation and management of the Housekeeping operating.
• Review departmental financial performance and implement corrective action when labor or expenses exceed established targets.
• Develop and maintain Housekeeping standard operating procedures and ensure consistent.
• Ensure all employees receive appropriate orientation, departmental training, brand training, safety training, and ongoing performance coaching.
• Establish room inspection and quality-control programs to identify deficiencies and improve cleanliness.
• Review guest feedback, Marriott guest satisfaction results, cleanliness scores, complaints, and service-recovery trends and develop action plans when needed.
• Maintain compliance with applicable Marriott brand standards and Williamsburg Lodge operating expectations.
• Maintain a comprehensive understanding of the Local 25 collective bargaining agreement, ensuring appropriate contract administration, consistent application of work rules, and positive labor relations.
• Address employee performance concerns promptly through coaching, counseling, documentation, and progressive discipline in partnership with Human Resources.
• Promote employee engagement, recognition, accountability, teamwork, and professional development within the department.
• Ensure compliance with workplace safety requirements, proper chemical handling, equipment procedures, and departmental safety standards.
• Participate in hotel operational meetings and communicate Housekeeping priorities, challenges, staffing needs, room availability, and performance results to the General Manager.
• Respond appropriately to operational emergencies, high-occupancy periods, staffing challenges, VIP arrivals, special events, and other business needs.
• Continuously identify opportunities to improve productivity, cleanliness, efficiency, employee performance, and the overall guest experience.

This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.

Required Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8-10 years of progressive housekeeping leadership.
• Demonstrated success in housekeeping operations, labor management, expense control, cleanliness standards, and guest satisfaction.

Preferred Qualifications

• Strong leadership, communication, coaching, and employee-development.
• Strong knowledge of unionized hotel operations and collective bargaining agreements.
• Marriott brand experience.
• Proficiency with Microsoft Office, hotel systems, housekeeping management systems, Hotel Effectiveness, and ADP/Payroll.
• Strong organizational, analytical, financial, and problem-solving.
• Ability to manage multiple operational priorities in a high-volume hotel.
• Flexibility to work weekends, holidays, evenings, and varied schedules based on business.

Physical and Environmental Demands

• Stand: Constantly
• Walk: Constantly
• Sit: Frequently
• Use hands/fingers: Frequently
• Climb or balance: Occasionally
• Stoop/kneel/crouch/crawl: Occasionally
• Reach with hands/arms: Occasionally
• Talk or hear: Constantly
• Lifting up to 10 lbs.: Occasionally
• Lifting up to 25 lbs.: Rarely
• Lifting up to 50 lbs. (with assistance): Rarely
• Lifting up to 100 lbs. (with assistance): Rarely
• More than 100 lbs. (with assistance): Rarely
• Wet/humid conditions: Rarely
• Work near moving mechanical parts: Rarely
• Fumes/airborne particles: Rarely
• Extreme cold: Rarely
• Extreme heat: Rarely
• Risk of electrical shock: Rarely
• Driving requirement: Rarely

Schedule

5 days a week, 8 to 12 hours per day depending on business needs.

Pay

Range: $60,000 - $90,000/year