Executive Housekeeper

Responsibilities

• Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
• Note any deficiencies found in the room on the attendant’s board and ensure the Room Attendant returns to correct the deficiency, when applicable.
• Re-inspect the corrected rooms.
• Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office daily.
• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.
• Maintain contact with the Front Office and/or Engineering. Report on the progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to hotel standards.
• Monitor all V.I.P.’s special guests and requests.
• Attend meetings/training as required by management.
• Respond in a courteous and prompt manner to all guest questions and/or concerns.
• Turn in all “Lost and Found” items immediately as directed listing the area of the hotel or room number where found, the day the item was found, and the name of the person who found it.
• Promptly report all maintenance concerns to a housekeeping manager or supervisor.
• Follow all individual brand standards, policies, & procedures.
• Be a Brand Ambassador of A&R’s Culture, Mission, and Values.
• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.

Qualifications

• Previous housekeeping experience.
• High level of organizational and time management skills.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• A passion for delivering exceptional levels of guest service.
• Able to perform job functions with attention to detail, speed, and accuracy.
• Able to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Professional and ethical.
• Excellent customer service skills.
• Quick learner and hard worker.
• Must be a team player and be able to work independently.