EXECUTIVE HOST - TALKING STICK RESORT

About the role

Under the direction of the PD Manager/VP of PD, the Executive Host is responsible for building guest loyalty using relationships, sales and tele-marketing skills. This role generates gaming revenue through new premium guests and maintaining and growing current enterprise guests totaling 300–400 players in their book of business. Responsibilities include using exclusive access to Diamondback tickets, Talking Stick Resort Amphitheater tickets, on-property shows, golf and fine dining, with support through a Customer Relationship Management platform and management.

Responsibilities

• Generate and meet casino revenue goals through development of new VIP accounts while maximizing existing VIPs using active databases and CRM.
• Build loyalty among valued VIP customers by developing relationships effectively using marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact by phone and in person to grow gaming revenue goals and influence guests’ gaming behaviors.
• Spend significant time customer-facing; participate in special events and social functions both on and off property.
• Coordinate with team members and management to deliver flawless service by leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.).
• Respond to and consistently meet the needs of VIPs in hosts-coded book of business.
• Support and cultivate new ideas and methods to deliver enterprise goals, including creation and execution of VIP events.
• Enforce all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, including observing and reporting suspicious activity of customers or employees.
• Maintain up-to-date knowledge of Title 31/Anti-Money Laundering regulations by attending required training at least annually.

Education and/or Experience

• GED or high school diploma.
• 10+ years’ experience in a casino host, PD Executive, Customer Development Executive, or Executive Host position.
• College degree or equivalent experience preferred but not required.

Computer Skills

• Excellent PC skills and knowledge of Microsoft Office applications.
• Technical ability to develop a strong working knowledge of Casino Marketplace and generate reports from the software.

Other Qualifications

• Ability to work independently and exercise good judgment in adverse situations.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Ability to listen and respond to visual and aural cues.
• Well-groomed professional appearance.
• Ability to think independently in making decisions to maximize customer service.
• Excellent interpersonal communication, problem-solving and analytical skills.
• Excellent customer service skills and detail-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities and oral and written communication skills.

Language Skills

• Ability to read, write, speak and understand English.
• Bilingual strongly preferred.

Physical Demands

• Regularly required to stand for prolonged periods; walk; use hands and fingers to handle or feel; reach with hands and arms; talk or hear.
• Regularly lift and/or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• Regularly exposed to secondary smoke.
• Noise level in the work environment is usually loud.