Executive Experience Specialist

About the role

The Executive Experience Specialist supports the delivery of seamless, high-touch visits for executives, founders, board members, investors, prospective listed companies, and strategic partners at Nasdaq MarketSite. Working directly alongside the CxEE team, this role helps execute every phase of the guest journey - from pre-arrival planning through post-visit follow-up - ensuring each visitor leaves with an experience that reflects Nasdaq's reputation as a world-class, innovative, and trusted financial institution. This is a hands-on, detail-driven role for someone who thrives on hospitality, operational precision, and relationship building.

Responsibilities

• Discovery & Planning: Assist in researching visiting executives and preparing company briefings; coordinate logistics including transportation, security, catering, photography, AV, branding, and meeting room setup; draft and maintain run-of-show documents for each visit.
• Arrival & On-Site Experience: Personally welcome guests and help remove friction from the moment they arrive; support customized MarketSite tours, meeting coordination, tower photo opportunities, and bell ceremonies; manage timing and transitions throughout each visit to ensure a smooth flow.
• Departure & Continuity: Coordinate delivery of photos, videos, and branded assets to guests; confirm follow-up steps and capture visit notes and guest preferences; maintain records to support Listings, Sales, and Marketing teams.
• Program Support: Contribute to SOP libraries, guest preference databases, and hospitality standards; track metrics such as guest satisfaction, photography turnaround time, and issue resolution; help identify opportunities to elevate and scale the program.

Success is measured by consistently flawless execution across all five phases of the guest journey, positive guest and internal stakeholder feedback, fast, accurate turnaround on assets and follow-ups, and a reputation for anticipating needs before they are expressed.

Qualifications

• 5+ years in hospitality, event production, guest relations, or executive support.
• Exceptional attention to detail and ability to manage multiple stakeholders simultaneously.
• Calm, composed problem-solver who performs well under pressure.
• Strong interpersonal and communication skills with a service-first mindset.
• Discretion and professionalism when working with senior executives and high-profile guests.
• Flexibility to support early morning bell ceremonies and occasional evening events.

Requirements

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity.

Pay

The base pay range for this role is $90,000 - $153,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short‑term incentive) and equity (long‑term incentive).

Benefits

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off.